Sunflower Retreats Holidays The Manor House, Kings Norton, Leicestershire. LE7 9BA United Kingdom Tel/fax: (0) 116 2599422 email: mail@sunflowerretreats.com

Booking Form 2008

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Holiday Choice:         Option:  A     B     C       OTHER         Single Sharing         Single Supplement
(circle your choice)                Twin       Double       Single loft room       Twin loft room
Circle 'OTHER' if you will accept other accommodation if your first option is fully booked

The full balance must be paid 3 weeks before the start date of your holiday to the UK booking office.

For last minute bookings only: the outstanding balance of the holiday payment can be made on arrival in Italy by credit card, Travellers Cheques or cash ( £, € or $)

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Name                                                          Signature                                       Date

Booking Conditions Contract A contract will only exist when the booking form is signed and received by Sunflower Retreats Holidays, together with the appropriate deposit. The signed booking form confirms your acceptance of our Booking Conditions. However, if we do not receive the booking form, then receipt of your deposit payment constitutes your acceptance of Sunflower Retreats Holidays Booking Conditions. If a group booking is made, this booking in conditional upon the person signing the form having authorization from all individuals named on the form, to enter into this contract. Amendments made to any holiday up to seven weeks before departure will incur an Amendment Fee of £20 per person, if we are able to assist you with your requested changes. Alteration We reserve the right to alter arrangements and programmes due to factors beyond our control, such as, but not limited to, weather conditions, staff sickness, or any other problems where we deem such alteration to be in  the best interests of our clients. If changes occur they will be made known to clients as soon as possible. In the interests of all our customers Sunflower Retreats Holidays reserves the right to ask you to leave the premises, without reimbursement, if we believe there is any aggressive or destructive behaviour towards any fellow holidaymaker or staff member. Cancellation If any party member needs to cancel, this must be done in writing and signed by the party leader.  Cancellation takes effect from the date we receive your written cancellation instruction. If you cancel after booking has been confirmed, you will incur a charge to compensate us for expense and loss. Cancellation Charges: 56 days or more - 50% deposit payment or, if full balance has been paid in advance, 50% of full balance. 22 - 55 days - 70% deposit payment or, if full balance has been paid in advance, 70% of full balance 0 - 21 days - 100% deposit payment or, if full balance has been paid in advance, 100% of full balance These costs reflect our estimated loss as a result of dealing with your booking to point of cancellation. You may be able to claim under your Travel Insurance policy if this cancellation falls within the conditions of that policy. In the event of cancellation by Sunflower Retreats Holidays in foreseen, or unforeseen, circumstances an alternative may be offered; if this is unsuitable to you, then a full refund of the holiday deposit will be given. Force Majeure We regret we cannot accept liability for cancellations, changes or delays caused by any events which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events may include: war, or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems to transport, closure or congestion at airports. We also accept no liability for client's mental or physical conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property. Insurance All participants must be covered by their own travel insurance to include: personal loss, damage or injury, and all activities that they decide to participate in during their holiday. We will not be liable for any loss, damage or injury. Your holiday travel insurance should cover these and other contingencies.  We accept no liability for: cancellation, delays or changes caused by war, threat of war, closure of airports, industrial action, natural disaster, technical problems to transport, staff cancellations or other events beyond our control, participants' medical or psychiatric conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property or participants. Health Please consult your doctor, prior to your holiday, if you have any health problem which may interfere with your ability to take part in the holiday, as it is your responsibility to be adequately fit. A first-aid supply will be taken on outdoor excursions but the leader is not medically qualified and any treatment will only be given with your express consent. Be sure to carry any specific personal medication at all times Know before you go It is vital that you are aware of current Foreign OfficeTravel advice before you make your holiday arrangements. It is agreed by all who travel to Sunflower Retreats and anyone booking through Sunflower Retreats Holidays that they will make themselves fully aware, both before booking and again prior to the outward journey, of up-to-date travel advice for their destination, available from "Know Before You Go" on the Foreign Office Travel website. This information is also accessible via a travel advice line in the UK on 0870 6060 290.  If you are coming from outside the UK contact your Government Travel Office for their advice on  Health and Travelling abroad. Complaints procedure We request that all complaints be made immediately while on holiday so Sunflower Retreats staff can help solve any problems that arise as quickly as possible. Written complaints are to be received within 7days after your return from the holiday.

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